IT Technical Support - 2nd Shift - Can Be Fully Remote
3.
4 Saint Albans, VT Saint Albans, VT Full-time Full-time Estimated:
$39.
4K - $49.
8K a year Estimated:
$39.
4K - $49.
8K a year 1 day ago 1 day ago 1 day ago Responsibilities Provide first level application and technical support to internal and external customers.
Position will require supporting a primary application as assigned as well as other applications at Deringer, including but not limited to U.
S.
Customs Brokerage, Warehouse & Distribution or the Deringer customer portal.
Monitor applications and servers, take corrective action or contact 2nd level IT Support or vendor staff.
Work with 2nd level or vendors for resolution.
Troubleshoot / research issues to find a solution or detail information before transferring to 2nd level or vendor support Work with customers to create or update existing reports and shipping labels using available tool sets, which are provided by Deringer and or the vendor and approved.
Set up / retire internal and external customers in applications / servers.
Perform testing of applications, reports, and configuration changes.
Recording detailed results in the testing matrix.
Provide communication of application / system issues or schedule downtime to internal and external customers.
Create / update documentation to be used by IT and or customers as needed.
Provide on call support to Deringer staff during on call rotation.
Provide phone coverage for the Saint Albans complex during off shift hours that fall within IT onsite coverage hours.
Perform other duties as assigned by team lead or management.
Education and Experience High School diploma or equivalent.
One to two years customer information systems support desirable.
Knowledge, Skills and Abilities Experience with PC software tools, and general knowledge of computer terms.
Knowledge of reporting tools desirable.
Experience with distribution, customs house brokerage and export desirable.
Self-motivated and able to work independently or with a team.
Excellent problem solving and communication skills.
Work effectively in a highly active team environment.
Willing to sign a non-disclosure statement.
Competencies All Deringer employees should be fully committed to the Core Values:
Passion, Respect, Integrity, Expertise, Innovative Solutions, Relationships, Support, Determination, Value and a High Level of Accountability In addition, the following competencies are specific to this position:
Analytical - Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality; gathers and analyzes information skillfully; demonstrates ability to multi-task and establish priorities.
Customer Oriented - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions.
Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things; takes responsibility for own actions; contributes to building a positive team spirit; supports everyone's efforts to succeed.
Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
Problem Solving - Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Work Standards - Sets high standards and well-defined realistic goals for one's self; displays a high level of effort and commitment towards completing tasks in a timely manner; demonstrates ability to work independently; meets deadlines and handles large volumes of work.
Working Conditions and Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Predominately sedentary light office position with high frequency of keyboarding/computer work required (67% - 100% of the workday).
The employee is required to regularly use hands and fingers; talk and hear.
The employee is occasionally required to walk.
Specific vision abilities required by this job include close vision and the ability to focus.
The employee usually works in a quiet environment.
Disclaimer:
The above job description is intended to describe the general nature and level of the work being performed by people assigned to this role and is not an exhaustive list of all duties and responsibilities.
Deringer reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
4 Saint Albans, VT Saint Albans, VT Full-time Full-time Estimated:
$39.
4K - $49.
8K a year Estimated:
$39.
4K - $49.
8K a year 1 day ago 1 day ago 1 day ago Responsibilities Provide first level application and technical support to internal and external customers.
Position will require supporting a primary application as assigned as well as other applications at Deringer, including but not limited to U.
S.
Customs Brokerage, Warehouse & Distribution or the Deringer customer portal.
Monitor applications and servers, take corrective action or contact 2nd level IT Support or vendor staff.
Work with 2nd level or vendors for resolution.
Troubleshoot / research issues to find a solution or detail information before transferring to 2nd level or vendor support Work with customers to create or update existing reports and shipping labels using available tool sets, which are provided by Deringer and or the vendor and approved.
Set up / retire internal and external customers in applications / servers.
Perform testing of applications, reports, and configuration changes.
Recording detailed results in the testing matrix.
Provide communication of application / system issues or schedule downtime to internal and external customers.
Create / update documentation to be used by IT and or customers as needed.
Provide on call support to Deringer staff during on call rotation.
Provide phone coverage for the Saint Albans complex during off shift hours that fall within IT onsite coverage hours.
Perform other duties as assigned by team lead or management.
Education and Experience High School diploma or equivalent.
One to two years customer information systems support desirable.
Knowledge, Skills and Abilities Experience with PC software tools, and general knowledge of computer terms.
Knowledge of reporting tools desirable.
Experience with distribution, customs house brokerage and export desirable.
Self-motivated and able to work independently or with a team.
Excellent problem solving and communication skills.
Work effectively in a highly active team environment.
Willing to sign a non-disclosure statement.
Competencies All Deringer employees should be fully committed to the Core Values:
Passion, Respect, Integrity, Expertise, Innovative Solutions, Relationships, Support, Determination, Value and a High Level of Accountability In addition, the following competencies are specific to this position:
Analytical - Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality; gathers and analyzes information skillfully; demonstrates ability to multi-task and establish priorities.
Customer Oriented - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions.
Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things; takes responsibility for own actions; contributes to building a positive team spirit; supports everyone's efforts to succeed.
Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
Problem Solving - Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Work Standards - Sets high standards and well-defined realistic goals for one's self; displays a high level of effort and commitment towards completing tasks in a timely manner; demonstrates ability to work independently; meets deadlines and handles large volumes of work.
Working Conditions and Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Predominately sedentary light office position with high frequency of keyboarding/computer work required (67% - 100% of the workday).
The employee is required to regularly use hands and fingers; talk and hear.
The employee is occasionally required to walk.
Specific vision abilities required by this job include close vision and the ability to focus.
The employee usually works in a quiet environment.
Disclaimer:
The above job description is intended to describe the general nature and level of the work being performed by people assigned to this role and is not an exhaustive list of all duties and responsibilities.
Deringer reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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